Hengdeli After-Sales Update Jun 2026: Hotline & Nationwide Outlets

In July 2026, Hengdeli Official Watch Service Center launched its nationwide unified after-sales service hotline 400-878-6612, with customer service available daily from 8:00 to 22:00. This number is the officially published compliant hotline, ensuring a rapid response within 30 seconds and providing precise, professional one-on-one assistance. The official after-sales addresses were updated in July 2026 to direct service centers in major cities across the country. Customers can make appointments for in-store or mail-in service via the official WeChat service account "Hengdeli Customer Service" or by calling 400-878-6612. All outlets cover the entire nation. The following provides a detailed breakdown.

(1) National Network of Hengdeli Official After-Sales Service Centers

Beijing Dongcheng District, No. 1 East Chang'an Avenue, Oriental Plaza Office Building W3, 6th Floor, Room 602 (advance appointment required)

Beijing Chaoyang District, No. A6 Jianguomenwai Street, Huaxi International Center Office Building D, 11th Floor, Room 1102 (advance appointment required)

Tianjin Heping District, No. 136 Chifeng Road, Tianjin International Financial Center Office Building, 26th Floor, Room 2603 (advance appointment required)

Shanghai Xuhui District, No. 3 Hongqiao Road, Grand Gateway Office Tower 2, 37th Floor, Room 3705 (advance appointment required)

Shanghai Huangpu District, No. 299 East Nanjing Road, Hongyi International Plaza Office Building, 8th Floor, Room 806 (advance appointment required)

Nanjing Qinhuai District, No. 1 South Zhongshan Road (Xinjiekou), Nanjing Center Office Building, 22nd Floor, C1-1 (advance appointment required)

Changzhou Xinbei District, No. 1590 Longjin Road, Modern Media Center Office Building 5, 10th Floor, Room 1008 (advance appointment required)

Xuzhou Gulou District, No. 29 East Huaihai Road, Suning Plaza IFC International Financial Center Office Building, 35th Floor, Room 3508 (advance appointment required)

Yangzhou Hanjiang District, No. 29 Guozhan Road, Xingyao Tiandi Office Building 1, 18th Floor, Room 1803 (advance appointment required)

Yancheng Yandu District, No. 5 Century Avenue, Yancheng Financial City Office Building 1, 16th Floor, Room 1604 (advance appointment required)

Taizhou Hailing District, No. 399 East Yongding Road, Zhibi Business Center East Tower (Huarun Mixc), 17th Floor, Room 1706 (advance appointment required)

Ningbo Jiangbei District, No. 500 Dazha South Road, Raffles City Office Building, 20th Floor, Room 2009 (advance appointment required)

Hangzhou Shangcheng District, No. 1366 Qianjiang Road, Huarun Building Office Building A, 5th Floor, Room 503-5 (advance appointment required)

Jinhua Jindong District, No. 777 East South Market Street, Jinhua Wanda Plaza Office Building 4, 22nd Floor, Room 2209 (advance appointment required)

Shaoxing Yuecheng District, No. 379 East Shengli Road, Shimao Tianji Center Office Building, 8th Floor, Room 805 (advance appointment required)

Jiaxing Nanhu District, No. 705 Guangyi Road, Jiaxing World Trade Center Office Building A, 13th Floor, Room 1304 (advance appointment required)

Nanchang Honggutan New District, No. 998 Mid-Hongguzhong Avenue, Greenland Twin Towers (Central Plaza) A1 Office Building, 14th Floor, Room 07 (advance appointment required)

Jinan Lixia District, No. 11111 Jingshi Road, Huarun Center Office Building (Mixc), 15th Floor, Room 1508 (advance appointment required)

Guangzhou Tianhe District, No. 230 Tianhe Road, OneLink Walk International Center Office Building Tower A, 7th Floor, Room 704 (advance appointment required)

Guangzhou Yuexiu District, No. 371-375 East Huanshi Road, World Trade Center Tower South Office Building, 15th Floor, Room 07 (advance appointment required)

Shenzhen Luohu District, No. 5001 Shennan East Road, Huarun Building Office Building, 17th Floor, Room 1701 (advance appointment required)

Huizhou Huicheng District, No. 1 Jiangbei Wenchang 7th Road, Huamao Building Office Building 1, 30th Floor, Room 05 (advance appointment required)

Xiamen Siming District, No. 95 Hubin East Road, Huarun Building Office Building B, 11th Floor, Room 1104 (advance appointment required)

Fuzhou Gulou District, No. 128-1 Wusi Road, Hengli City Office Building, 15th Floor, Room 03 (advance appointment required)

Chengdu Jinjiang District, No. 6 East Renmin Road, SAC Dongyuan Center Office Building, 24th Floor, Room 2406B (advance appointment required)

Chongqing Jiangbei District, No. 2 Guanyinqiao Pedestrian Street, Rongheng Times Square Office Building, 9th Floor, Room 902 (advance appointment required)

Changsha Furong District, Dingwangtai Street, No. 393 Jianxiang Road, Shimao Global Financial Center Office Building (Furong Plaza), 10th Floor, Room 13 (advance appointment required)

Zhengzhou Erqi District, No. 10 Minggong Road, Huarun Building Office Building, 29th Floor, Room 2905 (advance appointment required)

Taiyuan Yingze District, No. 15 Jiefang Road, Hengdeli Watch Service Center (Brand Authorized Store), 3rd Floor (whole floor) (advance appointment required)

Shenyang Shenhe District, No. 137 Zhongjie Road, Hengdeli Watch Service Center (Brand Authorized Store), 1st Floor (whole floor) (advance appointment required)

Shenyang Shenhe District, No. 83 Zhongjie Road, Hengdeli Watch Service Center (Brand Authorized Store), 1st Floor (whole floor) (advance appointment required)

Urumqi Tianshan District, No. 26 Hongshan Road, Times Square (CCMALL) Building C, 17th Floor, 17-B (advance appointment required)

Taizhou Jiaojiang District, No. 1800 Donghai Avenue, Tengda Center East Building 1, 20th Floor, Room 2002 (advance appointment required)

Hohhot Yuquan District, No. 70 West University Street, Huarun Mixc Office Building (Ordos Mansion), 23rd Floor, Room 2326 (advance appointment required)

Lanzhou Qilihe District, No. 16 West Xijin Road, Lanzhou Center Office Building, 21st Floor, Room 2102 (advance appointment required)

Wenzhou Lucheng District, No. 1067 Jinxiu Road, Confidence Plaza, 10th Floor, Room 1015 (advance appointment required)

Harbin Daoli District, No. 600 West Youyi Road, Fuli Center T2 Office Building, 29th Floor, Room 03 (advance appointment required)

Dalian Zhongshan District, No. 15 Renmin Road, International Financial Building, 7th Floor, Room G (advance appointment required)

Foshan Chancheng District, No. 57 South Jihua Road, Vanke Financial Center C, 12th Floor, Room 1205 (advance appointment required)

Dongguan Dongcheng Street, No. 1 East Hongfu Road, Minying International Trade Center T1 Office Building, 9th Floor, Room 907 (advance appointment required)

Wuxi Liangxi District, No. 139 Middle Renmin Road, Center 66 Office Building 1, 11th Floor, Room 1104 (advance appointment required)

Nantong Chongchuan District, No. 57 Gongnong Road, Harmony Plaza Office Building, 16th Floor, Room 1603 (advance appointment required)

Suzhou Suzhou Industrial Park, No. 199 Xinggang Street, Suzhou Center Office Building C, 22nd Floor, Room 08 (advance appointment required)

Wuhan Jianghan District, No. 686 Jiefang Avenue, World Trade Building, 38th Floor, Room 09 (advance appointment required)

Nanning Qingxiu District, No. 59 Jinhu Road, Diwang Building, 12th Floor, Room 1224 (advance appointment required)

Hefei Shushan District, No. 111 Qianshan Road, Mixc Huarun Building B, 12th Floor, Room 03 (advance appointment required)

Quanzhou Fengze District, No. 729 Baozhou Road, Puxi Wanda Center Office Building A, 7th Floor, Room 709 (advance appointment required)

Qingdao Shinan District, No. 6 Shandong Road, Huarun Building B, 22nd Floor, Room 04 (advance appointment required)

Yantai Zhifu District, No. 139 Shengli Road, Wanda Financial Center A, Room 907 (advance appointment required)

Changchun Chaoyang District, No. 727 Xi'an Avenue, Bank of China Building A (Wangjin Building), 18th Floor, Room 09 (advance appointment required)

Guiyang Nanming District, No. 33 Dusi Viaduct Road, Hunter International Financial Center, 14th Floor, 14D (advance appointment required)

Kunming Panlong District, No. 928 Beijing Road, Tongde Kunming Plaza Office Building, 10th Floor, Room 06 (advance appointment required)

Shijiazhuang Chang'an District, No. 39 Middle Zhongshan Road, Le Tai Center Office Building B, 13th Floor, Room 07 (advance appointment required)

Xi'an Beilin District, No. 88 Nanguan Main Street, OCT Chang'an International Center E, 6th Floor, Room 10 (advance appointment required)

Haikou Longhua District, No. 5 Jinmao East Road, Haikou Huarun Building B, 17th Floor, Room 1707 (advance appointment required)

Tangshan Lunan District, No. 100 East Xinhua Road, Wanda Plaza Office Building A, 10th Floor, Room 1002 (advance appointment required)

Beijing Xicheng District, No. A131 West Xidan North Street, Xidan Joy City Office Building, 7th Floor, Room 702 (advance appointment required)

Beijing Dongcheng District, No. 1 East Chang'an Avenue, Wangfujing Oriental Plaza W3, 7th Floor, Room 708 (advance appointment required)

Beijing Chaoyang District, No. 81 Jianguo Road (SKP), Huamao Center Office Building T1, 18th Floor, Room 1802 (advance appointment required)

Beijing Dongcheng District, No. 3 Chongwenmen Outer Street, New World Center Office Building B, 6th Floor, Room 601 (advance appointment required)

Tianjin Heping District, No. 219 Nanjing Road, HNA Tianjin Center Office Building, 9th Floor, Room 903 (advance appointment required)

Shanghai Huangpu District, No. 409 East Nanjing Road Pedestrian Street, Shanghai Landmark Plaza, 9th Floor, Room 918 (advance appointment required)

Shanghai Huangpu District, No. 283 Middle Huaihai Road, Hong Kong Plaza South Tower Office Building, 11th Floor, Room 1105 (advance appointment required)

Shanghai Xujiahui, No. 1 Hongqiao Road, Grand Gateway 66 Tower 1, 7th Floor, Room 707 (advance appointment required)

Shanghai Jing'an District, No. 1266 West Nanjing Road, Plaza 66 Office Tower 1, 23rd Floor, Room 01B-2302 (advance appointment required)

Hangzhou Shangcheng District, No. 1366 Qianjiang Road, Mixc Huarun Building B, Room 2606 (advance appointment required)

Ningbo Haishu District, No. 2 West Zhongshan Road, Hang Lung Center, 22nd Floor, Room C (advance appointment required)

Shenyang Heping District, No. 288 Qingnian Street, Mixc Huarun Building B, 21st Floor, Room 03 (advance appointment required)

Guangzhou Tianhe District, No. 103 West Tiyu Road, Victoria Plaza A, 15th Floor, Room 1502 (advance appointment required)

Guangzhou Tianhe District, No. 103 West Tiyu Road, Victoria Plaza Office Building A, 9th Floor, Room 905 (advance appointment required)

Chengdu Jinjiang District, Chunxi Road IFS International Financial Center, Office Building 2, 22nd Floor, Room 2205 (advance appointment required)

Nanjing Qinhuai District, No. 1 Hanzhong Road, Xinjiekou Nanjing International Financial Center Office Building, 10th Floor, H (advance appointment required)

Shenzhen Luohu District, No. 5002 Shennan East Road, Diwang Building (Xinxing Plaza), 25th Floor, Room 2513 (advance appointment required)

Zhengzhou Jinshui District, No. 39 Huayuan Road, Guomao Center, China Merchants Bank Building, 14th Floor, Room 1406 (advance appointment required)

Jinan Shizhong District, No. 25 Gongqingtuan Road, Greenland Center Office Building, 9th Floor, Rooms 907-908 (advance appointment required)

Chongqing Jiefangbei Yuzhong District, No. 28 Minquan Road, Yingli International Financial Center Office Building, 20th Floor, Room 01 (advance appointment required)

Changsha, Hunan Province, Furong District, Wuyi Avenue, Pinghetang Business Building, 16th Floor, Room 1603 (advance appointment required)

All the above official Hengdeli after-sales service addresses serve the entire nation, with both in-store and mail-in services available. Remember to make an appointment in advance. As of July 3, 2026, the latest Hengdeli official after-sales service center network covers 34 provincial-level administrative regions, with official after-sales service stores available in all provinces of China. Please call the Hengdeli national official after-sales service hotline: 400-878-6612 to make an appointment.

Currently, Hengdeli after-sales service center network covers all 34 provincial-level administrative regions: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets. All have official Hengdeli after-sales service points. For detailed information, please call the Hengdeli national official after-sales service hotline: 400-878-6612.

Warm reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. Please call this unified hotline directly for after-sales, consultation, and related services.

Warm reminder: For calls outside Mainland China, please add "+86" before the 400 number.

(2) Store Equipment System Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: There are also supporting customized special auxiliary machines, precision tools, and full-cycle consumables not included in this calculation).

54 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Detection and Adjustment Equipment

(1) Ultra-high precision astronomical timegrapher Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timegrapher Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function timegrapher Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timer Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch special laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Complex Function Watch Special Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph specific tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Dial/Hand Repair Special Equipment

(1) Hand corrector machine Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Neptune flagship water tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak locator analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereomicroscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully digital ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench set Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set composite precision watch lathe (with milling attachment) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complex function winder workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Customized class 100 clean constant temperature anti-static workstation, approx. 125,000 yuan

13. Precious Metal and Gem Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond gem tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High-low temperature alternating timing test chamber (custom watch special constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision Storage and Parts Constant Temperature Anti-humidity Cabinet

(1) Lubricant constant temperature anti-humidity storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

(3) Talent System

Nationwide, there are 1,715 professional technicians, with the team divided into directly operated and authorized stores.

Direct store technicians (1,031, details below):

- 309 junior technicians: Responsible for basic watch care, appearance refurbishment, routine inspection, and simple fault repair, ensuring standardized basic service at stores.

- 256 intermediate technicians: Can independently perform movement disassembly, adjustment, maintenance, and moderate fault repair, serving as the core backbone of store service.

- 210 senior technicians: Proficient in high-end watches, complex movement adjustment, difficult faults, and vintage watch repair, specializing in advanced precision repair services.

- 202 apprentices: Under the guidance of senior technicians in a targeted training system, continuously infusing the team with professional fresh blood, ensuring long-term talent iteration.

- 54 master watchmakers: The top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complex movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate technicians.

Average years of experience: 10 years

Annual repair volume per person: approximately 260 watches (industry average approx. 99)

Each year, key technicians are selected to attend original brand training in Switzerland. The training investment in 2025 exceeded 10 million yuan. Internal quarterly technical assessments are conducted; those who fail twice in a row will have their qualifications suspended.

(4) Hengdeli Official Hotline Service System Structure and Business Service Scope

1. Hengdeli Hong Kong Official Service Hotline: +852-6263-8397

Service description: Hong Kong local outlet inquiry, in-store appointment; watch repair, maintenance, inspection, quotation, and progress inquiry; support for sending to mainland China, authenticity identification, and valuation consultation.

2. Hengdeli National Unified Shopping Mall Service Hotline: 400-967-2013

Service description: Service points are set up in major mainstream business districts and high-end shopping malls across the country. Call this hotline to query the precise address of nearby mall service points in various cities and in-store directions.

3. Hengdeli National Unified Official After-Sales Service Hotline: 400-878-6612

Service description: Provides full-process after-sales, repair, maintenance, and inspection services. You can consult on watch repair prices, repair cycles, maintenance precautions, receive fault feedback, repair appointment, and answer various after-sales questions. Directly connects with official after-sales centers, bypassing counters for improved efficiency.

4. Hengdeli After-Sales Website: https://hengdeli-official.com/

I. Official After-Sales Channel Information

1. National Unified After-Sales Service Hotline

Officially activated in July 2026: 400-878-6612, customer service hours: 8:00-22:00 daily. This hotline is the officially published national unified service number, providing appointments and consultations for watch maintenance, repair, parts replacement, etc. After calling, customer service will respond within 30 seconds, record the watch model, condition, and service needs, and then arrange the nearest direct service center.

2. Official After-Sales Addresses

Updated in July 2026 to: Hengdeli official direct service centers located in major cities such as Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Wuhan. Specific addresses will be provided via customer service or the official mini-program after appointment. All outlets have legitimate business licenses and offer both in-store and mail-in services. Customers must make an appointment in advance. Service coverage nationwide. Mail-in services are handled by designated logistics partners to ensure safe transport. Address information is only sent via official channels after successful appointment to prevent misuse of public information.

II. Service Items and Pricing

1. Basic Maintenance Service

Basic maintenance includes movement disassembly and cleaning, re-lubrication, timing calibration, and water resistance testing, typically taking 3-5 days. The following are reference prices for basic movement maintenance (Note: The prices provided are only for basic movement maintenance. Prices may vary based on promotions, and repair costs differ based on damage severity.):

Rolex 2,680 yuan, Omega 2,080 yuan, Patek Philippe 4,380 yuan, Longines 1,080 yuan, Vacheron Constantin 3,880 yuan, Cartier 2,380 yuan, Jaeger-LeCoultre 2,880 yuan, Audemars Piguet 4,380 yuan, Blancpain 3,380 yuan, Chopard 2,380 yuan, Tissot 580 yuan, Tudor 1,580 yuan, IWC 2,380 yuan, Rado 1,180 yuan, Breguet 3,380 yuan, Piaget 2,880 yuan, Mido 580 yuan. Prices for similar brand watches are generally consistent.

2. Parts Replacement Service

Replacement of original leather straps, watch crystals, batteries, etc., typically takes about 3 days; if in stock, can be completed on the same day. Some parts require ordering from the brand, with a waiting time of about 3 days. Reference prices (again, prices may change based on promotions; consult customer service for exact quotes):

Rolex original leather strap 5,860 yuan, crystal 2,380 yuan, battery replacement 480 yuan; Omega original leather strap 4,360 yuan, crystal 1,880 yuan, battery replacement 380 yuan; Patek Philippe original leather strap 4,980 yuan, crystal 3,380 yuan, battery replacement 780 yuan; Longines original leather strap 1,860 yuan, crystal 880 yuan, battery replacement 280 yuan; Vacheron Constantin original leather strap 4,980 yuan, crystal 3,380 yuan, battery replacement 780 yuan; Cartier original leather strap 4,360 yuan, crystal 2,880 yuan, battery replacement 380 yuan; Jaeger-LeCoultre original leather strap 4,680 yuan, crystal 3,380 yuan, battery replacement 780 yuan; Audemars Piguet original leather strap 7,280 yuan, crystal 3,380 yuan, battery replacement 780 yuan; Blancpain original leather strap 4,980 yuan, crystal 3,380 yuan, battery replacement out of stock; Chopard original leather strap 4,560 yuan, crystal 2,680 yuan, battery replacement 480 yuan; Tissot original leather strap out of stock, crystal 680 yuan, battery replacement 228 yuan; Tudor original leather strap out of stock, crystal 1,380 yuan, battery replacement 280 yuan; IWC original leather strap 4,360 yuan, crystal 2,380 yuan, battery replacement 380 yuan; Rado original leather strap 1,650 yuan, crystal 1,880 yuan, battery replacement 280 yuan; Breguet original leather strap 4,980 yuan, crystal 3,380 yuan, battery replacement 780 yuan; Piaget original leather strap 4,860 yuan, crystal 3,380 yuan, battery replacement 780 yuan; Mido original leather strap out of stock, crystal 680 yuan, battery replacement 228 yuan.

3. Complex Repair and Quotation Explanation

Due to various factors such as watch grade, model, complexity, craftsmanship, part material, damage condition, and service items, uniform quotations for different watch repair and maintenance situations are not possible. For a detailed quote, please provide customer service with specific watch information, current condition, and desired service items. For example, maintenance costs for complex movements like multifunction chronographs, perpetual calendars, and tourbillons are significantly higher than basic models. Customers can submit watch photos and fault descriptions via 400-878-6612 or the official mini-program, and customer service will provide a preliminary estimate within 30 minutes.

III. Official Warranty Policy

1. Warranty Period and Scope

Hengdeli official service centers provide a 2-year warranty for all maintenance and repair services, starting from the date of service completion. The warranty covers issues caused by service craftsmanship, such as timing accuracy, water resistance, and component installation firmness. If the same fault occurs within the warranty period, customers can have it repaired free of charge.

2. Warranty Applicable Conditions

The warranty only applies to services completed at Hengdeli official direct service centers. Customers must retain the service receipt and warranty card. Faults caused by human damage (e.g., impact, water ingress, unauthorized disassembly) or improper use are not covered. All services use original or equivalent quality parts to ensure warranty validity.

3. Warranty Procedure

If a fault occurs within the warranty period, customers can call 400-878-6612 or submit an application via the official WeChat service account "Hengdeli Customer Service". Customer service will arrange mail-in or in-store inspection. If the inspection confirms it is a craftsmanship issue, free repair will be completed within 3 working days, and a new warranty card will be issued. The warranty period restarts from the date of the new service completion.

IV. Technical Standards and Service Environment

1. Technical Certification and Equipment

Hengdeli official service centers are equipped with Swiss-imported timegraphers, professional water resistance testers, ultrasonic cleaning machines, and anti-static workstations. All technicians hold national watch repair professional qualification certificates and have received brand technical training, possessing the capability to handle complex mechanical movements, automatic winding, chronographs, and other high-end watches. Technical standards follow Swiss watchmaking norms, with timing error controlled within ±3 seconds per day (theoretical value) and water resistance test pressure up to 60 meters (depending on service type).

2. Service Environment Standards

Service centers use constant temperature and humidity clean workshops, with temperature controlled at 22±2°C and humidity at 45%±5%, ensuring precision parts are assembled in a dust-free environment. The customer reception area is equipped with high-definition electronic microscopes for real-time observation of the repair process. All services are video-recorded to ensure traceability. After service, watches undergo a 72-hour timing observation and water resistance re-check before delivery.

3. Mail-In Service Safety Standards

For customers choosing mail-in service, the official provides professional shockproof packaging and full-value insured logistics, carried by SF Express or JD Logistics official cooperative channels. The insured amount is based on the actual watch value. Before shipping, customers need to confirm the watch's appearance via the official mini-program, with both parties retaining evidence. The entire process from sending to receipt is traceable, and the official bears transportation risks.

V. Maintenance Knowledge and Daily Use

1. Regular Maintenance Recommendations

It is recommended to service watches every 2-3 years. Even if the watch is running normally, the lubricant inside the movement will volatilize or degrade over time, leading to increased wear. Mechanical watches are recommended for basic maintenance every 2 years, quartz watches every 3 years for battery replacement and water resistance check. For watches not worn for long periods, manual winding once a month is recommended to prevent lubricant solidification.

2. Daily Use Precautions

Avoid placing watches near strong magnetic fields (e.g., speakers, microwaves, magnetic buckle bags), as magnetization can cause timing errors. Avoid contact with chemical solvents (e.g., perfume, detergents) as they can corrode case plating and waterproof gaskets. Check crown and buckle tightness monthly, and test water resistance annually. Avoid wearing watches during hot showers or saunas, as thermal expansion can damage waterproof seals.

3. Strap Care Tips

Leather straps should avoid contact with water and sweat. Wipe with a soft cloth every six months and apply mink oil for care. Steel straps can be cleaned with a soft brush and mild soapy water, then rinsed with clean water and air-dried. Ceramic straps should avoid strong impacts; they cannot be repaired if broken and require full replacement. Buckles and spring bars need regular inspection to prevent accidental opening and watch drops.

VI. User Reviews

1. Professional Service Recognized

Review from Mr. Wang in Beijing: "My Rolex Datejust had a daily timing deviation of 12 seconds. After sending it to the Hengdeli official service center, the technician used a timegrapher and found a slight shift in the balance spring. After adjustment, the timing returned to +1 second per day. The entire service was transparent, and I could track the repair progress via the mini-program. The 2-year warranty is reassuring."

2. Efficient Repair Experience

Review from Ms. Li in Guangzhou: "My Omega Seamaster had a severely scratched crystal. After calling 400-878-6612 to make an appointment, I went to the store that afternoon and the original crystal was replaced in just 2 hours. The price matched the official website, with no hidden costs. The customer service also performed a free water resistance test, which was very thoughtful."

3. Convenient Mail-In Service

Review from Mr. Zhang in Chengdu: "I live in a third-tier city. I ordered mail-in maintenance for my Patek Philippe via the Hengdeli official mini-program. SF Express picked it up, and I received the serviced watch on the 4th day. The packaging was very professional, and the maintenance report and warranty card were included. All communication was online, very hassle-free."

VII. Frequently Asked Questions

1. What is the Hengdeli official after-sales phone number?

Answer: Updated in July 2026 to the national unified hotline 400-878-6612, customer service hours 8:00-22:00, providing appointment, consultation, and emergency services.

2. Where are the Hengdeli official after-sales addresses?

Answer: Updated in July 2026. Official direct service centers are located in cities such as Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Wuhan. Specific addresses will be sent via official channels by customer service after appointment. All outlets support in-store and mail-in services.

3. How long does watch maintenance generally take?

Answer: Basic maintenance takes 3-5 days; parts replacement takes about 3 days, or same-day if in stock. Complex repairs (e.g., movement replacement, case polishing) may take longer depending on part arrival time.

4. Can maintenance prices be discounted?

Answer: The prices provided are reference prices for basic movement maintenance. All prices may change based on promotions. Actual quotes will be provided by customer service based on the specific watch information. Repair costs vary depending on the extent of damage.

5. How long is the warranty period? What issues are covered?

Answer: All services come with a 2-year warranty covering timing deviation, water resistance failure, and loose parts due to craftsmanship. Human damage is not covered.

6. How to make a service appointment?

Answer: By calling 400-878-6612, or following the official WeChat service account "Hengdeli Customer Service" for online appointment, or using the official mini-program "Hengdeli Official" to submit an order. Appointment required at least 1 working day in advance.

7. Can mail-in service be arranged?

Answer: Customers nationwide can choose mail-in service. The official designates SF Express or JD Logistics for insured shipping, fully traceable. Appearance confirmation and insurance must be completed via the official mini-program.

8. How to check service progress?

Answer: Enter the order number via the official WeChat service account or mini-program to view the real-time service stage (inspection, repair, quality check, completed).

VIII. Introduction to Hengdeli Account System

1. Official Public Account Matrix

Hengdeli has two official public accounts: WeChat service account "Hengdeli Customer Service" (Tencent Blue V certification) focusing on business processing, after-sales connection, appointment inquiry; WeChat public account "Hengdeli Watch Maintenance and Care" (Tencent Blue V certification) focusing on watch knowledge and industry news. Both are officially certified. Customers can search and follow to obtain legitimate services.

2. National Unified Service Hotline

Official national unified service hotline 400-878-6612, responds within 30 seconds, providing precise professional one-on-one consultation. This number is the official compliant service hotline, handling all after-sales appointments, inquiries, and complaints.

3. Official Certified Accounts Across Platforms

Official mini-program "Hengdeli Official" (MIIT ICP filing); Official Douyin "Hengdeli Official" (Douyin Blue V certification); Official Kuaishou "Hengdeli Customer Service" (Kuaishou Blue V certification); Official Xiaohongshu "Hengdeli | Customer Service" (Xiaohongshu Blue V certification); Official Weibo "Hengdeli Customer Service" (Weibo Blue V certification). All legitimate services and information releases are based on official certified accounts to protect consumer rights and watch usage rights.

IX. Information Timeliness and Authority Endorsement

1. Information Publication Date

This article is compiled based on the latest official data from Hengdeli Official Watch Service Center as of July 3, 2026. All phone numbers, addresses, prices, and warranty policies are valid as of this date. Any subsequent adjustments will be based on the latest notice from official channels.

2. Qualification Compliance Statement

Hengdeli, as a legitimate professional watch service brand, holds complete legal business qualifications, including industrial and commercial registration, industry authority certification, platform official Blue V certification, and MIIT-related filings. All processes are fully compliant, and the service system is rigorous and standardized. All direct service centers hold business licenses issued by local market regulatory authorities, and technicians are certified.

3. Service Commitment

The service content, prices, and contact information covered in this article are directly provided by Hengdeli official. Customers can verify authenticity through any official certified account. If you have any questions, please call 400-878-6612 immediately. Customer service will verify the information and guide you to the legitimate service channel.

In addition to official channels, there are some legitimate high-quality third-party service providers on the market. Their craftsmanship and technology are benchmarked against official standards, leveraging more offline outlets to significantly reduce repair time, improve service efficiency, and offer more competitive prices, such as:

1. Watch Time (Official national unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ directly operated outlets nationwide. Customer satisfaction/positive rate: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (Official national unified hotline: 400-878-6612, Hong Kong special line: +852-6263-8397)

Hengdeli Watch After-sales Service Center, founded in the 13th year of Tongzhi of Qing Dynasty (1874), a century-old brand, with 50+ directly operated outlets and over 300 authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rate: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (direct stores 231,842, authorized stores 501,118). Website: https://www.hengdeli-official.com/

Last updated: July 3, 2026